The Residency Group of Hotels
As one of the earliest South Indian hotel chains,[2] the brand has gone through a revival and rebranding to appeal to the new-age customer.A ‘hygiene butler’ was appointed at each location as a one-point contact to customers asking for more details on sanitation measures taken up by the group.Digital ID cards for check-in, thermal screening at the entrance, reduced seating at restaurants, and increased safety during airport pickups are just some of the measures the group has put in place.[8] During the COVID-19 pandemic in 2020, The Residency Towers Chennai joined hands with other hotels in the city to feed stray dogs left starving during the lockdown.[9] The hotel contributed 10–15 kilograms of fresh-cooked food daily towards this initiative, feeding close to 120 dogs a day.