Request Tracker

RT's first release in 1996 was written by Jesse Vincent, who later formed Best Practical Solutions LLC to distribute, develop, and support the package.It was initially developed in cooperation with JANET-CERT, and in 2006 was upgraded and expanded with joint funding from nine Computer Security Incident Response Teams (CSIRTs) in Europe.[5] RT is written in Perl and runs on the Apache and lighttpd web servers using mod_perl or FastCGI with data stored in either MySQL, PostgreSQL, Oracle or SQLite.Among other things, RT offers custom ticket lifecycles, seamless email integration, configurable automation, and detailed permissions and roles.Emails are stored in RT as correspondence on a ticket, and the software can make a distinction between public replies and private comments to show them as appropriate.
An individual RT ticket in Request Tracker 5.
Original author(s)Jesse VincentDeveloper(s)Stable releaseRepositoryOperating systemUnix-likePlatformCross-platformIssue tracking systemLicenseticket-trackingonline communityGNU General Public LicenseJANET-CERTCSIRTsApachelighttpdmod_perlFastCGIPostgreSQLOracleSQLiteWesleyan Universityhelp deskknowledge baseIT asset managementNetworked Help DeskComparison of help desk issue tracking softwareComparison of issue tracking systemsSun MicrosystemsTERENAUSENIXGitHubBug tracking systemsFree softwareDebbugsBugzillaMantisBTRoundupRedmineApache AlluraManiphestTuleapApache BloodhoundCodebergOpen-CoreGitLabProprietaryHelix ALMAxosoftAzure DevOps ServerYouTrackFossilSourceForgeGNU SavannahLaunchpadAssemblaCodePlexBitbucketComparison