Ministry of Personnel, Public Grievances and Pensions
In 1954, on the recommendation of Paul H. Appleby report, an Organisation and Methods (O&M) Division was set up in the Cabinet Secretariat.In 1964, the O&M Division was transferred to the Ministry of Home Affairs, under the newly created Department of Administrative Reforms.[2][3] DOPT supervises and controls the following organisations, namely —[3] The department is mainly concerned with the formulation of policies regarding the post-retirement benefits of Central Government employees covered under the CCS (Pension) Rules, 1972.The Department of Administrative Reforms and Public Grievances is to facilitate the pursuit of excellence in governance through the promotion of: The department acts as a facilitator, in consultation with central ministries/departments, states/UT administrations, organisations and individuals, to improve government functioning through administrative reforms in the spheres of restructuring the government, process improvement, organisation and methods and grievance handling, and by promoting modernization, Citizen's Charters, award schemes, e-governance, and best practices.The position is considered to be a powerful one as of Personnel, Public Grievances and Pensions is the cadre controlling authority of the Indian Administrative Service,[4] Central Secretariat Service and is the administering agency of the Central Bureau of Investigation (CBI) and the Public Enterprises Selection Board (PESB).