A letting agent is a facilitator through which an agreement is made between a landlord and tenant to rent a residential property.A letting agency normally charges a commission for their services, usually a percentage of the monthly rent.Although there are two main types of renting, letting agents deal primarily with tenancies between private tenants and landlords.There are a number of services offered by lettings agents, including: Typical letting agent fees to tenants in England and Wales may include: The chancellor, Philip Hammond, promised to ban letting agent fees in England and Wales in his autumn statement of November 2016.New rules came into force in December 2017 that introduced a raft of changes designed to protect both landlords and tenants, but negotiating the regulations has caused a headache for some property owners.