[1][2] In addition to the purchase of copper lines, Frontier also acquired the fiber-optic system built by Verizon in Fort Wayne, around Portland, and in some eastern suburbs of Seattle.However, the company later attempted to institute a $500 installation fee for new television subscribers, backed out of franchise agreements in some cities in Oregon, and increased rates by 50% in Indiana.[8] The transition took effect April 1, 2016; technical issues with the integration resulted in a disruption of service for many FiOS users in the markets, which continued for some in the weeks that followed.[9][10] During the hearing, Frontier West president Melinda White stated that most of the issues were caused by incomplete customer data provided by Verizon for importation into its systems.[11] In May 2020, Frontier completed a sale of its assets in the Pacific Northwest to Ziply Fiber including the fiber-optic systems that it had acquired from Verizon in Washington and Oregon.