A November 1998 relief plan was approved by the CPUC that proposed an overlay complex for NPA 408, with the new area code 669.Telephone number pooling staved off exhaustion for over a decade, but by 2011, the 408 area code was forecast to require relief by the second quarter of 2012.[7] AT&T telephone bills, shortly before the overlay was to go into effect, included the following information for 408 area code customers: Los Gatos is one of three cities in Santa Clara County that were not served by the Bell System.[citation needed] Later, the Western California Telephone Company provided service to Los Gatos and to Novato, Morgan Hill, and Kenwood.In the 1970s, the utility was acquired by General Telephone and Electronics, which changed its name to GTE, and merged with Bell Atlantic in 2000 to become Verizon Communications.The first two of these designations come from the addition of an extra digit when to the historic exchange name (ELgato) when the town converted from manual to dial service.The outside plant in the mountain area was subject to a variety of tough environmental factors, including long loop lengths and the high humidity of the redwood forest.[citation needed] The area is now served by remote equipment on Summit Road connected to the central office on Los Gatos Boulevard.[when?]After the conversion to dial service in 1949, San Jose telephone numbers started with names including ALpine-, ANdrews-, BAldwin-, CLayburn-, and CYpress-.Large numbers of calls would otherwise have overloaded switching equipment causing slow dial tone and blocked long-distance circuits.[citation needed] Alum Rock, Bell Station, Buena Vista, Burbank, Campbell, Casa Loma, Loma Chiquita, Chemeketa Park, Cupertino, East Foothills, Fruitdale, Glenwood, Gilroy, Holy City, Laurel, Lexington Hills, Los Gatos, Milpitas, Monte Sereno, Morgan Hill, a small part of Mountain View, Redwood Estates, Rucker, San Antonio Valley, San Jose, San Martin, Santa Clara, Saratoga, Sargent, Seven Trees, Sunnyvale (except the westernmost edge), Sunol-Midtown, Sveadal, Zayante