Anat Rafaeli
Anat Rafaeli (Hebrew: ענת רפאלי) is an Israeli researcher, scholar of Organisational Behavior, a Professor Emerita at the Technion and the Yigal Alon Chair of Industrial Engineering and Mmanagement.Early in her career she conducted and published studies that invalidated the notion of the utility of graphology or handwriting analysis for personnel selection.[6] Working together with Robert I. Sutton, Rafaeli identified mechanisms of recruitment, instruction and rewards to employees which exert emotions that are required as part of their jobs.[4] Rafaeli researched customer service through technology media channels, such as online chat in collaborations with IBM and LivePerson.Rafaeli's work has also been referenced in mass media publications such as Forbes,[9] Huffington Post UK[10] and Newsweek.
IsraeliOrganisational BehaviorProfessorEmeritaTechnionIndustrial EngineeringmanagementAssociation for Psychological ScienceAcademy of ManagementPsychologyMathematicsUniversity of HaifaOhio State UniversityStanford Universitybusiness administrationHebrew University in Jerusalemgraphologypersonnel selectionemployment advertisingquality circlesemotional laborRobert I. Suttondress codeservice industrysymbolscustomer servicequeuesqueue managementtechnologyonline chatLivePersonThe Academy of Management JournalAcademy of Management ReviewJournal of Applied PsychologyWomen of Israel